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Live On-Line Help Desk Support
Our live Help Desk takes all your
calls, and resolves over 95% of issues on the first
call, with no need for a call-back.
If there is a
detailed problem, we can connect to your PC via our
Rapid-Assist remote support software, and work with the
issue as if we were standing in your office. At GDS, we don't hide behind
layers of voice-mail or e-mail. Your credit union
will be assigned to a support team which includes:
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Operations Support for drafts, ACH, Payroll, and
DayEnd processing
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Help Desk Support for questions about the
software
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Hardware and Network Support for any PC, printer,
network, or internet issues
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Accounting and Back-Office Support for help with
G/L, reconciliations, financial statements, fixed
assets, prepaid assets, payrolls, and all other
accounting issues.
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Free
Training - your place or ours
GDS Operations Makes Sure Everything Runs on Time
How many times have we heard the
complaint - "I have a credit union to run. I don't
have time to be a computer operator!"
Our
Operations staff ensures you never have to lift a finger
to manage your drafts, ACH, automated payrolls, ATM
balance files and posting reports, and the dozens of
other details like credit bureau reports or FIDM
reporting. We even take care of your AIRES files
on-demand.
Forget
about working late to run Day-End, Month-End, or
Year-End processing or data backups. We handle
everything for you. Just balance your teller work
at the end of the day, and go home! Our nightly
operations staff makes sure your Day-End processing runs
properly, drafts and other electronic items are posted,
and your data is backed up to a secure location.
GDS Help Desk provides fast answers to your questions
Our live Help Desk takes all your
calls, and resolves over 95% of issues on the first
call, with no need for a call-back. If there is a
detailed problem, we can connect to your PC via our
Rapid-Assist remote support software, and work with the
issue as if we were standing in your office.
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